FAQ

Currently, we only ship within the United States. International shipping is not available at this time.

We ship from eight warehouses located across the United States to ensure faster delivery and a smoother online shopping experience for our customers.

Once your order has been processed—typically within 24 to 48 hours—you’ll receive a tracking number via email so you can monitor your shipment’s progress.

Orders typically arrive within 5–9 business days. Delivery times may vary depending on your location, product availability, and shipping demand.

Our company is based in the United States, with vendors and fulfillment partners located across the USA and Europe to ensure a wide range of quality products and efficient delivery.

Yes. Once your order is placed, you will receive a confirmation number via email.
If you do not receive it within 24 hours, please contact our support team for assistance.

Absolutely. All purchases made on our website are SSL-encrypted, ensuring that your personal and payment information remains safe, private, and fully protected during every transaction.

No. We never sell or share customer information. Your email address is used solely for order updates, follow-ups, and to share exclusive promotions or discount offers from URBANO MART LLC.