Return & Refund Policy – Urbanomartllc

Our Promise to You

At URBANO MART LLC, we take pride in delivering products that meet the highest standards of quality. Each item undergoes rigorous quality control inspections to ensure a premium experience for our valued customers.

Worry-Free Returns

We accept returns of eligible items within 14 days of receipt, at our sole discretion, provided the item is in new and unused condition.
A valid proof of purchase is required for all returns.

Restocking Fee

A 25% restocking fee will apply to all returns not related to product quality issues.
This fee will be deducted from your refund amount.

Returned items must:

Be in as-new condition (no scratches, stains, damage, drilling, or modifications).
Include all original packaging materials and accessories to ensure safe transport.
Items returned without original packaging or in used/damaged condition may not qualify for a refund.
Sale items are non-returnable and non-refundable.

Proof of Purchase

To validate your return, please provide one or more of the following:
A valid order number
Photos of the item, including the product label
The email address used during purchase
The transaction ID from your credit card or PayPal payment
We cannot process returns without proof of purchase.

Refund or Return Eligibility

Customers are entitled to a refund or return in the following cases:

Wrong product received
Product damaged during shipping
Product does not meet expectations or customer changes mind (must be unused and in original condition)

Return Window:
Returns are accepted within 30 days of delivery.

Return Conditions:

Items must be unused, unwashed, and in their original packaging.
All tags, accessories, and manuals must be included.
Return shipments must include tracking details provided to us.
Customers are responsible for return shipping costs for non-defective returns.

A 25% restocking fee may apply to non-defective returns or order cancellations after shipment.
Refunds are processed within 7 business days after the returned product is received and verified at our warehouse.

Damaged or Defective Items

Please inspect your item(s) carefully upon delivery.
If you notice missing parts, damage, defects, or receive the wrong item, contact us within 7 days of delivery.

To expedite the process, please provide clear photos or a short video showing the issue.
Once verified, we will arrange a replacement or issue a full refund.

Refund Processing Time

With Return: Refunds will begin processing within 7 business days after the returned item is received and inspected at our warehouse.
Credit Card Refunds: Depending on your bank or card issuer, it may take an additional 5–7 business days for the refund to reflect in your account.

Need Assistance?

For any questions about returns, refunds, or product issues, please contact our support team at:
✉️ support@urbanomartllc.com