**We offer Free Shipping across USA except HI, PR, AK, GU.**

Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your payment. If you don’t receive a confirmation email, please check your spam folder. Otherwise, email us at

sales@urbanomartllc.com

with the subject line “Order Confirmation Not Received”, and our team will assist you.

Shipping Policy:

At urbanomartllc.com, our goal is to provide you with the best shipping options across the United States . We aim to deliver the highest level of responsiveness and customer service.

• Shipping Carrier: Orders are shipped via our trusted carriers, UPS and USPS, with full tracking details sent via email once dispatched
• Processing Time: 1–3 business days (Monday to Friday)
• Transit Time: 3–5 business days (Monday to Friday)
• Order Cut-off time: 5:00 PM (EST), Monday to Friday
• Shipping Cost: Free shipping on all orders within the USA
• Tracking: Once your order has shipped, you will receive an email with a tracking

Order Handling & Custom Products:

All orders are processed within 1–3 business days. If your order includes custom items, we will contact you separately to confirm customization details. These items will only be processed and shipped after receiving all required customization info.

Order Status & Tracking:

You will receive order status updates and a tracking number via email after your order is shipped. If you do not receive a tracking number within 7 business days, please email us at Email: sales@urbanomartllc.com, and we will help you immediately.

Order Acceptance & Fraud Prevention:

Please note that we reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, product availability, pricing errors, or suspected fraud. To prevent fraudulent transactions, we may request additional verification, such as phone number, billing/shipping address, or identity verification. If a transaction appears suspicious, we reserve the right to cancel the order without prior notice.

Pricing Accuracy:

While we strive to ensure accurate product and pricing information on our website, errors may occasionally occur. In such cases, we reserve the right to cancel or refuse any order, even if the order has been confirmed and payment processed. If an item is mispriced, we may either contact you for instructions or cancel the order and inform you accordingly.